Refund policy

Customer Return Policy

Last Updated: August 2026

At DM Tackle Shop LLC, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.

Return Qualification

Returns are accepted within 30 days of the delivery date.

To be eligible, returned products must:

• Be unused and in original condition
• Include original packaging, labels, and accessories
• Be accompanied by proof of purchase
• Show no signs of misuse, alteration, or accidental damage

Items that do not satisfy these requirements may be refused.

Non-Refundable Products

The following items are not eligible for return or refund:

• Personalized or customized merchandise
• Clearance and final-sale products
• Gift cards
• Products damaged after delivery due to customer misuse

Refund Approval Process

After your returned item arrives, it will be inspected by our returns team.

Approved refunds will be credited to your original payment method within 5–10 business days after approval.

Financial institutions may require additional time before the refund appears on your account.

Damaged or Incorrect Merchandise

If your shipment arrives damaged or contains the wrong item, please notify us within 7 days after delivery.

Include:

• Your order number
• Clear photographs of the product
• Photos of the shipping package
• A description of the issue

We will promptly provide a suitable resolution.

Return Shipping Fees

Customers are responsible for return shipping costs unless the error was caused by our company.